Frequently
Asked Questions.
General
What is Retreezy?
Retreezy is a digital loyalty program designed specifically for small businesses.
It allows you to create and manage a customised loyalty scheme, replacing traditional paper stamp cards and expensive, complex apps.
Retreezy helps you increase sales and customer retention by providing easy-to-use tools for both businesses and customers.
How does Retreezy work?
Retreezy simplifies the loyalty process.
Customers can sign up in just a few clicks and get their loyalty pass directly into their Apple or Google Wallet.
Once signed up, they receive digital notifications when they in proximity of your business, ensuring they have the loyalty card handy with a single click without having to open their digital wallet.
These notifications disappear automatically when they leave the area.
As a Merchant, you have access to the Merchant App (available on Google Play and Apple App Store) so you can scan, award and redeem points in just a few clicks.
How does the geolocation technology work?
Retreezy generates all passes with geolocation technology to make lock-screen notifications pop up when the customers are within a specific radius of your business (Note that currently notifications are only available on iOS devices).
This keeps your business top of mind and informs customers of relevant rewards, encouraging repeat visits.
The notification disappears when the customer leaves the location radius, ensuring a spam-free customer experience.
Getting Started
Can I customise my digital loyalty card?
Yes! Retreezy allows you to fully customise your digital loyalty card with your own branding.
You can create offers and rewards that match your business's unique style and customer preferences in just a few clicks.
How can I share my loyalty scheme with my customers?
Sharing your loyalty scheme is simple.
Once you have configured your loyalty program you get your own unique business sign up link with a page that you can share with your customers.
For convenience we also provide a pre-designed template that you can use with a QR Code of your sign up link which can be displayed for customers to scan and sign up with just one click at the checkout counter.
You can also promote your loyalty program through your website, social media, and in-store signage to encourage more sign-ups.
What kind of insights does Retreezy provide?
Retreezy offers enhanced digital insights tools that help you track customer activities and gain invaluable insights.
Our intuitive data visualisation dashboards allow you to understand customer behavior and preferences, helping you make informed business decisions and tailor your offerings.
You can find out more by visiting Our Data page.
Is Retreezy difficult to set up and manage?
Not at all. Retreezy is designed to be user-friendly and requires no technical expertise.
We specifically thought about building Retreezy for small businesses that do not have technical resources.
Setting up your loyalty program and managing it is straightforward, allowing you to focus on growing your business.
On top of that, we offer 1-1 onboarding for all of our customers, so you always have our support whenever you need it.
If you need additional support, feel free to Contact us.
How can Retreezy help increase my revenue?
Implementing a customer loyalty scheme into your business usually has two goals: Increase transactional value or boost repeat purchases.
With paper loyalty cards it's near impossible to keep track of the impact your rewards have on customer behaviour.
With Retreezy you can use data insights to create compelling offers at the right time - encouraging customers to purchase more and more frequently.
How do I get started with Retreezy?
Getting started with Retreezy is easy. Sign up on our website, customise your digital loyalty card, print out the QR code of your sign up link or start sharing your unique link with your customers.
For more detailed guidance, you can refer to our step-by-step setup guide available on our dashboard after your sign up.
I already have a loyalty program, can I migrate my customers and their points over?
Absolutely! - Each business will most likely need a different approach in migrating existing data and that's why our team will support you in that process.
What if I need help or have more questions?
We're here to support you! If you have any questions or need assistance, you can contact our customer support team through our website or email us at support@retreezy.com.
We're happy to help you make the most of your Retreezy loyalty program.
Cost and plans
How much does Retreezy cost?
Retreezy offers flexible pricing plans tailored to fit the needs of small businesses. We understand that every business has different requirements, so our pricing is designed to be affordable and scalable.
- Basic Plan: Perfect for small businesses starting out with loyalty programs, with low volume of loyal members.
- Standard Plan: Perfect for small to medium business with a higher volume of returning customers.
- Growth Plan: Ideal for growing businesses needing more customisation and advanced insights.
For detailed pricing information and to find the plan that best fits your business, please visit our Pricing Page or contact our sales team at sales@retreezy.com. We also offer a free trial so you can try out Retreezy before committing to a plan.
Which plan is right for my business?
Each plan is designed to cater to different stages of business growth.
The Basic Plan is great for starting out, the Standard Plan for growing businesses, and our Custom Plan is perfect for businesses with unique requirements.
Can I switch plans later?
Yes, you can upgrade or downgrade your plan at any time.
Simply contact our support team directly within your dashboard to adjust your subscription.
Is there a free trial available?
Yes, we offer a 30 days free trial so you can experience Retreezy before committing to a plan.
Sign up for the trial on our Pricing Page.
Even if you decide to choose a plan before your trial ends, we won’t start charging you until your trial period ends.
What if I need help choosing a plan?
Our sales team is here to help!
Contact us at sales@retreezy.com, and we’ll assist you in selecting the best plan for your business.
How are payments processed?
Your payments to us are securely processed through Stripe, a leading payment processing platform known for its robust security features and seamless user experience.
When you make a payment, your transaction details are encrypted and sent directly to Stripe, ensuring that sensitive information is handled with the highest level of security.
